Help On Demand Leads
Help On Demand is a real-time consumer assistance referral system operated by BigWave Systems that connects consumers seeking assistance with Marketplace-registered, state-licensed agents and brokers in their area who can provide immediate assistance with Marketplace plans and enrollments. The Help On Demand technology is hosted by BigWave Systems.
Only agents and brokers who have completed Marketplace training and registration are eligible to participate in Help On Demand. Throughout the year, you can set your availability or sign on whenever you’re available to help consumers – 24 hours a day, 7 days a week with an on-exchange health plan.
To complete Help On Demand training, please visit the Marketplace Learning Management System (MLMS) and complete Help On Demand specific coursework available after completion of the Individual Marketplace registration and training and signing of CMS agreements.
How Does it Work?
Help On Demand harnesses the speed of today’s mobile technology to quickly connect consumers with Marketplace-registered agents and brokers. Consumers can request immediate assistance by selecting the Help On Demand link on HealthCare.gov. After the consumer enters his or her contact information, Help On Demand matches the consumer with an agent or broker who is available, speaks the consumer’s language, and is licensed in the consumer’s state.
If more than one agent or broker meets these criteria, Help On Demand directs the referral to the agent or broker who is geographically closest to the consumer. That agent or broker receives a notification from Help On Demand via email, text, and/or app notification, and has 15 minutes to accept or reject the referral before it moves to the next agent or broker in the queue.